Confirm the legal business details, order-acceptance process, refund rules and applicable jurisdiction before adopting these terms.
About these terms
These draft terms describe shopping through DigitalVirtualShop. Before adopting them, the operator must confirm its legal business name, address, contact details, governing jurisdiction and effective date. Product-specific conditions should be available before checkout. Nothing in these terms is intended to remove rights that applicable law does not allow to be excluded.
Your account & security
Provide accurate contact information and keep your account details up to date so you can receive order and delivery information. Protect your password and recovery codes. Tell support promptly if you suspect unauthorized activity. Do not impersonate another person or use payment details without authorization.
Choosing a digital product
Read the listing before ordering, including the product type, duration, device or regional requirements, compatibility, usage limits and delivery instructions. Ask support when any detail is unclear. Images are illustrative unless the listing states otherwise. A product must be supplied as described, subject to applicable consumer protections.
Prices, currency & payment
Review the selected currency, discounts, taxes and final total at checkout before submitting payment. Payment methods depend on the options available for your order. Your bank or payment provider may apply its own conversion or processing charges. A pending transaction or submitted payment screenshot is not confirmation that payment has been verified.
Orders & confirmation
Your dashboard shows the recorded order, payment and fulfillment status. An order acknowledgment is not necessarily a delivery confirmation. Contact support if an order contains an error or remains pending. The operator must confirm the exact contract-acceptance point and the procedure for unavailable products or pricing errors before these terms take effect; additional charges must not be imposed without agreement.
Digital delivery & access
Follow the delivery method and timing stated on the product listing and order. Depending on the purchase, delivery may include a download, access link, instructions or assisted fulfillment after payment verification. Keep delivery information private and report inaccessible, missing or incorrect items to support with your order number. No universal instant-delivery promise is made here.
Licenses & responsible use
Purchasing digital access does not transfer ownership of the underlying intellectual property. Use the product only within the license and conditions disclosed for that product. Do not redistribute, resell or share access unless expressly permitted. Third-party services may have their own terms, compatibility requirements and restrictions.
Cancellations, refunds & problems
Contact support with your order number and a description of the problem to request help, cancellation or a refund. Applicable statutory rights remain available. Digital delivery does not automatically remove every cancellation or refund right. Any consent required for immediate supply must be handled correctly at checkout. The operator must confirm its detailed refund process, response times and applicable cancellation rules before adoption.
Account credit & promotions
Review the conditions displayed for a top-up, account-credit payment or coupon before using it. Discounts may have eligibility, expiry or usage restrictions. This draft does not establish additional credit expiry, withdrawal or refund restrictions; any such terms require clear disclosure and legal review.
Support & communications
Use your account support area for order questions. Email and optional WhatsApp may provide service updates when enabled. Automated assistance can explain public store information, but it does not replace human review of disputes or account-specific issues. Never send passwords or full payment credentials in a support message.
Acceptable use & service availability
Do not misuse the website, attempt unauthorized access, introduce malicious software or interfere with other customers. Service interruptions can occur. Any restriction of access should be proportionate to the issue and must not remove applicable rights relating to existing purchases. No guarantee of uninterrupted service or blanket exclusion of liability is created by this draft.
Privacy, disputes & changes
Read our Privacy Policy for information about data handling. Contact support first if you have a concern; this does not limit other remedies available under applicable law. Governing law, dispute procedures and business contact information must be confirmed by the operator. Future changes should be clearly dated and must not retrospectively remove mandatory rights or alter an existing purchase without a lawful basis.
Let’s make things clear.
Have a question before ordering? Contact support with the product or order number. Never include passwords or payment secrets.
Contact support →